Thank you for shopping with Lvs&Broner.

At Lvs&Broner, customer satisfaction is always our top priority.

If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.

-You should contact us within 48 hours( from the date that the item is received) if you want to return the item back to us. We will not deal with those more than 3 days from the date of signing. within 48 hours, we can give a small refund compensation. Due to the international logistics is not easy, pls understand.

- If you are going to ship an item back to us, you should contact our customer support first within 24 hours; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).

-We cannot accept returns on items that have been worn or damaged by improper cleaning method.

- Returned items are refunded the amount paid for the items but shipping and any rush fees (if applicable) will not be refunded.

- We encourage customers to keep the dresses if there is only a little problem; and we can offer some compensation in this situation.

-We accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by Lvs&Broner , because we do not do free returns.

-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

- If you insist to return the item, please contact our customer support within 48 hours; our service staff will send the return process, please keep in mind that you need to pay for the return shipping fee and customs and all other fees (please ask your local courier company for details, we will not pay for any fees during the return process, please understand).
After we receive your returned clothes and confirm that they are correct, we will make a refund ((Shipping and rush order service fees are non-refundable and 10% of the order will be deducted as restocking fee).).

Cancelling Orders

All orders can not be cancelled after 2 hours, because our workers has already started making the dress, if you insist need cancel orders, we will charge $40-$80 fee for our workers spend time, fabric and workmanship on the dress. 

If you cancel your order halfway through production or before shipment, we need to charge you 55% of the order amount as compensation for the time, fabric and craftsmanship spent by our workers to make the dresses. (Especially for customized styles, the full cost will be charged because they cannot be re-sold)
We hope you understand.🙏

Return and refund processing time

We will process refunds and returns within 48 hours. After we agree to the refund or return, the refund will be returned through the original payment method within 5 to 15 days after agreeing.

Returns should be agreed by our service first! Self-returned package will not be accepted!

If you have any further questions/issues, pls do not hesitate to contact us: service@lvsandbroner.com.